What methods of payment do you accept?
I accept Paypal and credit and debit cards via PayPal. PayPal is a secure online payment method, which allows you to pay without having to share any of your financial information. PayPal is easy and convenient to use and keeps your information safe.
At the checkout, you will be redirected to PayPal to purchase your items. When you buy an item, it creates a PayPal transaction between you and me, the seller for the total amount of the purchase, including the cost of postage and packing. The money will be transferred via PayPal to my Seller’s PayPal account.
All of my prices are in UK pounds sterling. I do accept international payments via Paypal, but your bank may charge you a small currency fee, so check with them first if you’re not sure.
For more information about PayPal visit http://www.paypal.com
What if I don’t have a PayPal account?
You do not need a Paypal account to buy from Ava Kitsch. You can sign into Paypal as a guest and make a secure purchase using your credit or debit card.
If you would like to register with PayPal and for more information, visit http://www.paypal.com
Where do you post to?
Orders from Ava Kitsch are posted to the UK using First Class Royal Mail.
Items can also be posted internationally using Royal Mail, this is by non-trackable means to keep postage costs as low as possible for you.
I can offer trackable delivery options, though this will incur an additional cost to you. Please contact me before placing your order so I can quote you any additional delivery charges if you would like a trackable or express delivery option.
If you would like more information about where I post to and the cost of postage please send me a message.
What are your postage costs?
When you order your jewellery from Ava Kitsch you will not be charged for UK First Class Royal Mail delivery. There is no extra charges for additional items ordered in the same transaction.
The cost of international postage will vary depending on the shipping destination. For countries within the EU, it will cost £3.50 with no extra charges for additional items ordered in the same transaction.
The rest of the world will be £4.00 with no extra charges for additional items ordered in the same transaction.
This is a standard option for delivery, if you would like an express delivery option or a trackable delivery option please contact me for more information.
Please note that Ava Kitsch does not accept responsibility for any additional charges that may occur after the point of dispatch e.g custom duties, taxes, import/export tariffs. Please check which may apply in your own country before placing your order. All international parcels are sent with customs declarations to ensure you receive your item without delay.
When can I expect to receive my order?
Ava Kitsch aims to ship all orders within 48 hours. I use Royal Mail 1st class delivery for all UK orders. Please allow 3 working days from point of dispatch, however this can vary depending on peak times. Orders placed over the weekend and holidays may take longer to arrive.
If you require UK next day delivery this can be arranged at an additional charge, please do not hesitate to contact me.
International postage times will vary depending on the destination.
Can I return my purchase?
My aim at Ava Kitsch is to ensure you are happy with your purchase, and I’ sure you will love them. However if you are not happy with your purchase, your item can be returned to Ava Kitsch within 14 days of receipt of the item. Once the item is received in the condition in which it was sent, a full refund, including the original postage cost will be refunded, however you are responsible for paying the return postage costs.
You can cancel your order before it it shipped, if you would like to cancel your order please send me an email and a full refund will be issued.
If you would like to cancel your order and your order has been shipped, please email me and on receipt of your order please return the item in its original condition and a full refund will be issued.
If you have any queries please do not hesitate to contact me.
What if my item is faulty?
At Ava Kitsch I ensure that all of my items are made to a high standard. In the unlikely event that your item arrives faulty or is not as advertised, you are entitled to return within 14 days for a full refund.
If an item becomes faulty after wear, depending on your circumstances you are entitled to a refund (full or partial), a repair or a replacement within 6 months of receiving your order.Please email me along with a detailed description of the fault together with photographic evidence so I can rectify the issue as soon as possible.
If you still can’t find what you are looking for please do not hesitate to contact me.